In this digital age purchase decisions of consumers are heavily influenced by reviews, ratings and social media posts. Our end to end services help you to build, maintain and protect your reputation on these digital channels. Our ORM service is built on 3 stages:
We track all your online conversations, ratings and reviews and monitor on a daily basis how your brand is perceived by your target audience via websites, social networks, forums and other digital platforms.
Then we carry out detailed data driven analysis to figure out how all the consumer interactions are affecting your brand, either positively or negatively.
Then we provide detailed recommendations how to engage with your target audience and respond to their ratings, reviews or online complaints. Customer is the King and happy customers mean more business. We help you to build a positive brand image in front of your target audience and project a positive brand persona.
How do we address ORM issues?
If you have employed all the methods of marketing digitally, your brand name has already received a lot of eyeballs. Our research shows there could be 5 ways to deal with online reputation management:
Prompt answers to user queries
Address negativity honestly
Accept if the mistake is yours
Keep yourself searchable and grow your ranking
Follow up and close
Negative reviews are quite common in today’s competitive aura. Addressing such users timely and trying to resolve user’s issues with your products are the keys to ORM. We understand that running a business is a big thing and hence we are here to offer you the best ORM service. Get your business shine back by serving your TG with the best solution they are looking for. Talk to us for best advice and services.